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BRABBAG.COM is a ‘delivery round’ service for the Isle of Man. Your delivery will be part of a round of deliveries on a dedicated day. GROCERY rounds start at 5AM, and we aim to cover the primary area by 8AM. Fuel rounds are generally in the evening (currently Thursday) unless notified otherwise.

FUEL is always delivered on a separate round to GROCERIES. Please make separate orders if you want food & fuel, and select the drop-down at checkout accordingly.

You will only be charged ONE delivery fee per drop. You can have a weekly recurring order and add ‘one off’ orders if you wish for no extra delivery fee – delivery fees will be corrected on your invoice. INVOICES are sent after delivery (edited in case of substitution or omission), bank details are on the invoices. Please put the INVOICE NUMBER on bank payments as a reference – it saves a lot of confusion this side 🙂

Orders can be EDITED up to the point they are closed prior to delivery – 48hrs before the round starts. If you order less than 48hrs before the round it is likely your order will be held over to the following week, though we may email to confirm. If you don’t receive and automated order confirmation by email your order has NOT been received. Please email.

5 DAY ITEMS – must be ordered 5 DAYS prior to the day of delivery you select in order to allow us to process and co-ordinate the longer production times and different delivery schedules of the local fresh products concerned. If you order 5 DAY items less than 5 days prior to the delivery day these items will probably not be delivered.  If you cancel an order after the cut off times we are likely to have already placed the order with the producers, and therefore reserve the right to invoice for items if we cannot sell on.

If you get stuck, if you really need a delivery but have missed the cut off, if we made a mistake on your delivery, if the website is misbehaving or you have a question don’t hesitate to ping us an email, this is a one man team but I will get back to you ASAP…       Thanks!      James.

info@brabbag.com


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